Energy Savings Program Condo and Apartment Rebate Requirements

General eligibility requirements:

1. Participant must reside in an income qualified household, in accordance with the income qualification criteria in the table below. Eligibility is based on the number of people living in the household including adults and children and total annual household income, which includes the combined income of all members of the household over the age of 18 (excluding dependants). 

2. Income verification documentation must be submitted for each member of the household that is over the age of 18 (excluding dependants). Documentation must be dated within 12 months of the program pre-registration date. Accepted income verification documentation includes:
   1. Notice of Assessment (NOA) or Proof of Income Statement from the Canada Revenue Agency (CRA). To get your NOA or Proof of Income Statement, please contact the CRA at 1-800-959-8281. Ensure that all information on the NOA or Proof of Income Statement is redacted except for your name, effective date, and line 15000. If you have a pension split amount, please include the page of the NOAs for both parties that are pension-splitting.
   2. Verification of income or disability assistance, e.g. a printed copy of your Confirmation of Assistance if you’re registered for My Self Serve. 
   3. A Shelter Aid for Elderly Renters (SAFER) cheque stub, acknowledgement letter or benefit change letter from BC Housing. 
   4. A Rental Assistance Program acknowledgment letter or benefit change letter from BC Housing. 
   5. Guaranteed Income Supplement (GIS) notice. 
   6. Three (3) recent paystubs with all information except name, pay period and gross pay amounts redacted.
   7. Proof of participation or eligibility in BC Hydro and FortisBC’s Energy Conservation Assistance Program (ECAP), including eligibility confirmation letters or emails, approval letters or emails or other ECAP documentation that demonstrates proof of participation or eligibility.   
   8. An Endorsement Form completed by a professional or organization with knowledge of a participant’s financial situation, where they can attest to their income meeting the program criteria.
      1. Persons and organizations that may complete the Endorsement Form include social worker or family services professional, Indigenous government, Native Friendship Centre, housing provider, counsellor, and employees of organizations with income-tested programs.
3. Proof of participation or eligibility in a Canadian program that has income qualification criteria aligned with the CleanBC Better Homes Energy Savings Program Condo and Apartment Rebate. Contact us at 1-833-856-0333 or ESPCondoApartment@clearesult.com for review if this applies to you. Approval of alternative documentation is not guaranteed.
4. Home must be an apartment or suite in a purpose-built rental, strata condominium, or equity co-op building. Home must be a year-round primary residence in British Columbia that is at least 12 months old, and one of the following types of residential buildings:
   1. Apartment building up to 6 storeys, including market rental and strata condominium apartment buildings. Including residential apartment units in mixed-use buildings with one or more rental or strata condominium residential suites. Eligible apartment buildings must have:
      1. shared common area lighting and heating;
      2. shared hallways or elevator; and
      3. any other defining factors based on size and accessibility.
   2. Stacked townhomes buildings with one unit stacked above another. Each unit has its own front entrance and there are no shared internal corridors. 
   3. Multiplex residential buildings with six or more units. Each unit has its own front entrance and there are no shared internal corridors.
5. The following types of homes are not eligible:
   1. single family home (detached dwelling).
   2. secondary suite in a single-family home (detached dwelling); the home and secondary suite must be individually metered.
   3. mobile home that is permanently fixed, sits on a foundation and is structurally complete with installed and connected plumbing, heating, electrical, water and sewer services towing apparatus and axle must be removed.
   4. duplex, triplex, row home or side-by-side townhome, where each unit has its own natural gas and/or electricity meter.
   5. garages, workshops, and outbuildings.
   6. long-term care homes.
   7. newly constructed homes less than twelve (12) months old.
   8. additions to existing homes that increase the square footage of the home.
   9. existing spaces, such as a garage or solarium, converted into a living space.
6. The home must be connected to a residential account with one of the following utilities:
   1. FortisBC Inc.
   2. BC Hydro
   3. City of New Westminster
   4. City of Penticton
   5. City of Grand Forks
   6. Nelson Hydro
   7. District of Summerland
7. The home must be primarily heated by electricity (e.g., electric baseboards).
   1. A primary heating system has the capacity to heat a minimum of 50% of the home for the entire heating season to 21°C.
      1. Gas or wood fireplaces are considered secondary heating.
8. For participants registered as Income Level 1 or 2 in the CleanBC Better Homes Energy Savings Program Condo and Apartment Rebate, the property must have a total assessed value at or under $772,000 in the BC Assessment listing for the address of the applicant’s home in the year of program registration. For participants in purpose-built rentals or equity co-op buildings, a pro-rated property value will be determined based on the total assessed value of the building divided by the number of units in the building. 
9. Participants must pre-register and confirm eligibility prior to installing upgrades. Following pre-registration, eligible participants will receive an eligibility code.
   1. Eligibility codes for applications received on or after July 15, 2025, are valid for upgrades completed within 6 months of the participants approval date. Beyond this date participants must re-apply to determine their eligibility. 
10. Organizations which are approved by the Province of British Columbia and which act to the benefit of other persons who meet the requirements defined in these Rebate Eligibility Requirements may also be accepted as Participants in the CleanBC Better Homes Energy Savings Program Condo and Apartment Rebate. Contact ESPCondoApartment@clearesult.com for pre-approval if this applies to you.
11. All upgrades must be installed by a Registered Contractor, as defined by the CleanBC Better Homes Energy Savings Program Condo and Apartment Rebate Registered Contractor Terms and Conditions. To find a Registered Contractor, use the Find a Contractor search tool or email ESPCondoApartment@clearesult.com. Registered Contractors must comply with the CleanBC Better Homes Energy Savings Program Condo and Apartment Rebate Registered Contractor Terms and Conditions.
12. Participants may only receive one rebate payment for a primary heating system (ductless mini-split heat pump, ductless multi-split heat pump), and one rebate payment for a heat pump water heater, under any of the following programs:
    1. BC Hydro’s Condo and Apartment Rebate Program;
    2. CleanBC Better Homes Energy Savings Program Condo and Apartment Rebate; 
    3. BC Hydro Multi-Unit Residential Building Offer; 
    4. CleanBC Social Housing Incentives Program; or
    5. Social Housing Energy Savings Program.
13. Rebates cannot exceed the cost on the invoice and the paid cost of the upgrade. Rebates may be combined with other sources of funding, but combined rebates cannot exceed the cost on the invoice or paid cost of the upgrade. Upgrade costs covered by warranty are not eligible for rebates. Financing or leasing agreement must result in full ownership (a copy of the agreement may be requested).
14. Rebates can only be claimed once per upgrade, up to the maximum rebate amount. 
15. Utility accounts must be in the name of the resident and/or homeowner; utility accounts in the name of a strata corporation or landlord are not eligible.
    1. Proof of utility account i.e., invoice, bill or statement is required to be submitted at time of pre-registration. 
16. If you currently rent your home, the registered property owner must complete the Landlord Consent Form and return it to the participant to submit during pre-registration.
    1. Landlords and/or property owners are only eligible to participate in the program with up to ten eligible properties that they either rent or have as a primary residence.
17. If the eligible home is in a strata condominium or equity co-op building, the strata corporation or equity co-op authority for the property must complete the Strata Corporation or Equity Co-op Consent Form and return it to the participant to submit during pre-registration.

Air source heat pumps

Convert from electric

Rebate requirements:

1. Electric to heat pump upgrades are only eligible for participants who are registered and approved as income level 1 or 2 in the CleanBC Better Homes Energy Savings Program Condo and Apartment Rebate. 
2. Maximum one primary space heating system rebate per home, regardless of the number of systems installed.
3. The home must primarily be heated by electricity (a primary heating system must have the capacity to heat a minimum of 50% of the home for the entire heating season to 21°C).
4. The new heat pump must:
   1. replace an existing hard-wired electric heating system (e.g. electric baseboards, radiant ceilings, radiant floors). 
   2. serve a main living area (e.g. family room, living room or open-concept kitchen-living room).
   3. provide 100% of the heat load requirements for the area served by the heat pump, down to -5°C design temperature.
      1. the existing hard-wired electric heating system must be decommissioned (disconnected). 
      2. If supplemental heating is required to maintain an indoor air temperature greater than 22°C in all living spaces at the outside winter design temperature, the existing hard-wired electric heating system may be retained as a supplemental heating system. 
   4. have an AHRI certified reference number that references all components of the heat pump.
   5. be listed as a qualifying system on the Qualified Heat Pump Product List.
5. All upgrades must be purchased, supplied and installed by a Registered Contractor who is approved to install heat pumps for the CleanBC Better Homes Energy Savings Program Condo and Apartment Rebate. Self-installations are not eligible.

Additional Installation Design and Capacity Details and Requirements:

1. Ductless heads may be used in unobstructed zones that don’t have ducting and have heating and cooling loads that correspond to the ductless head’s operating range.
2. Zones with obstructed air flow and heating and cooling loads outside of a ductless head’s operating range, must be serviced by ducting. 
3. At the outside winter design temperature, required heating facilities shall be capable of maintaining an indoor air temperature of not less than 22°C in all living spaces, and 18°C in ancillary spaces.

Supporting documentation:

1. Invoice (see sample invoice for requirements), which must show the itemized CleanBC rebate and deduct the CleanBC rebate from the total amount owed by the participant. The rebate must be accurately calculated in accordance with the participant’s income level and the Rebate Eligibility Requirements.

Deadlines: 

The rebate application and supporting documentation must be submitted by the Registered Contractor within six (6) months of the invoice date.

Heat pump water heater

Convert from electric

Rebate requirements:

1. The existing water heater being replaced must be electric and the home’s primary water heater.
2. Maximum one heat pump water heater rebate per home.
3. Eligible systems are listed as Tier 2 or higher on NEEA’s Advanced Water Heater Specification Qualified Products List for Heat Pump Water Heaters.
4. The new all-in one heat pump water heater must:
   1. Replace an existing hard-wired electric resistance hot water heater.
   2. Have electric back-up or supplemental electric heating, if applicable.
   3. Be installed with appropriate venting as not to create unwanted cold spots. 
5. Emergency replacement of broken electric heat pump water heater or existing electric heat pump water heater is not eligible. All upgrades must be installed by a Registered Contractor who is approved to install heat pumps for the CleanBC Better Homes Energy Savings Program Condo and Apartment Rebate. Self-installations are not eligible.

Supporting documentation:

1. Invoice (see sample invoice for requirements), which must show the itemized CleanBC rebate and deduct the CleanBC rebate from the total amount owed by the participant. The rebate must be accurately calculated in accordance with the participant’s income level and the Rebate Eligibility Requirements.

Deadlines:

The rebate application and supporting documentation must be submitted by the Registered Contractor within six (6) months of the invoice date.

Summary of maximum rebate amounts

To determine your eligibility for these rebates, please read the full rebate eligibility requirements.