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CleanBC Better Homes Terms of Use

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By using the CleanBC Better Homes website, you acknowledge that you understand and agree to the following:

The CleanBC Better Homes website and Energy Coach is administered and delivered by City Green Solutions, a non-profit society (“City Green”), and funded by the Province of British Columbia (the “Province”) and Government of Canada. FortisBC Inc., FortisBC Energy Inc., BC Hydro and Power Authority do not fund or administer CleanBC Better Homes website or Energy Coach, however, they support  the purpose of the Energy Coach program and the CleanBC Better Homes website and may provide promotion through marketing and outreach channels, such as their own websites and newsletters.

Translation support for navigating the CleanBC Better Homes website and accessing the Energy Coach is delivered by Kambo Energy Group via the EmpowerMe program (“EmpowerMe”). In the event of any conflict or difference between the translated Terms of Use, the original English version will prevail.

Privacy

City Green Solutions on behalf of the Province collects, uses, and discloses personal information for the purposes of delivering and evaluating the Energy Coach service in accordance with section 26(c) of the Freedom of Information and Protection of Privacy Act (FOIPPA). If you have questions regarding your personal information, contact City Green’s privacy officer at ask@betterhomesbc.ca, 1-844-881-9790 or #214-620 View Street, Victoria, B.C.

Kambo Energy Group on behalf of the Province collects, uses, and discloses personal information for the purposes of providing translation support for the CleanBC Better Homes website and Energy Coach service in accordance with FOIPPA. If you have questions regarding your personal information, contact Kambo Energy Group’s Manager of Partnerships and Sponsorship Development at info@empowerme.ca, 778-819-0462 or 131-409 Granville Street, Vancouver, B.C.

You can choose to send City Green Solutions, Kambo Energy Group or the Ministry information about yourself, including your name, address, phone number, and other information about your home or building upgrades, including your EnerGuide Rating System file number, so that City Green Solutions, Kambo Energy Group and the Ministry can provide the Energy Coach service to you. Information can be provided through the online web form, email or by phone. Information will be stored for a period of two years from the date of your first inquiry with the Energy Coach.

In cases where you request Advanced Coaching (as described in the “About Us” section of the CleanBC Better Homes website), City Green Solutions or the Ministry will contact Natural Resources Canada to request your EnerGuide Rating System data, if applicable, in order to provide Advanced Coaching to you. That information will be stored for a period of two years from your first inquiry with the Energy Coach.

You may be contacted by City Green Solutions, Kambo Energy Group or the Province by phone, email, direct mail or similar method for the purposes of administering, evaluating and researching all elements of Energy Coach anytime up to two years after your first inquiry with the Energy Coach. You can opt out of receiving communications anytime by contacting City Green Solutions, Kambo Energy Group or the Province, as applicable, and requesting to be unsubscribed.

When you use the website, City Green Solutions and the Province will collect anonymous information using website analytics and other tracking tools about how visitors use the CleanBC Better Homes website in order to continually improve the website experience.

Limits of Liability

You are solely responsible for choosing products, services and contractors and understanding and applying for rebate programs, and for complying with all applicable laws, regulations, and bylaws when completing energy efficiency upgrades.

The information provided by the CleanBC Better Homes website and Energy Coach is general energy efficiency information and it is not a substitute for an EnerGuide home evaluation, professional advice, or quotes from licenced contractors. Prior to undertaking energy efficiency upgrades, you should confirm the information provided through the CleanBC Better Homes website or from the Energy Coach with professionals who will provide you with recommendations and advice specific to your home and home improvement needs.

The Province, Government of Canada, City Green, Kambo Energy Group, FortisBC Inc., FortisBC Energy Inc., BC Hydro and Power Authority (together, the “Program Entities”) do not make any representation or warranty about the accuracy, reliability, currency or completeness of any information or material contained on the CleanBC Better Homes website or on any linked site or provided through the Energy Coach. Links to other websites from the CleanBC Better Homes website are inserted for convenience and do not constitute endorsement of material at those sites, or any associated organization, product or service.

By using the CleanBC Better Homes website and Energy Coach, you assume full responsibility for any changes made and/or equipment installed in your home and you release the Program Entities from claims of any nature, including claims for injury or damages, suffered by any person arising from or occurring by reason of your use of the information provided by the CleanBC Better Homes website or an Energy Coach or your participation in the program, receipt of funding or installation or use or operation of any equipment. The Program Entities accept no responsibility for any loss resulting from any action taken or reliance made by you on any information or material supplied through the CleanBC Better Homes website or Energy Coach.