Have questions? Using a screen reader or other assistive technologies? Call an Energy Coach at 1-844-881-9790

FAQs Categories

CleanBC Better Homes Program Application FAQs

Can I submit a bulk application for multiple homes in a large renovation project?

Applications can be made in bulk but the process is slightly different than for a single application. Bulk applications are a good option for projects that are being completed on multiple homes, such as in townhouse or duplex complexes.

Upgrade Eligibility

Bulk Application Information

  • One invoice for the entire project is sufficient
    • Invoice must detail the home unit numbers where the upgrades were completed
    • Refer to the sample invoices for required information
  • Invoices must be paid in full
    • Note: if work is going to take longer than 6 months, multiple applications can be submitted with updated invoicing so that deadlines are met
  • There is no maximum number of units a bulk application can accommodate
  • In some cases, the Home Renovation Rebate Program Utility Account Holder Consent Form may be required

Submitting a Bulk Application

  • The CleanBC Better Homes and Home Renovation Rebate Program process bulk applications on a case-by-case basis
  • If the homes are heated by electricity, contact homerebates@bchydro.com to initiate the Bulk Application process
  • If the homes are heated by natural gas, contact homerebates@fortisbc.com to initiate the Bulk Application process

What are the documentation requirements for the CleanBC Better Homes and Home Renovation Rebate Program?

To access rebates from the CleanBC Better Homes and Home Renovation Rebate Program you are required to provide supporting documentation (invoices from the contractor) with your rebate application. Please read the terms and conditions for a complete list of invoice and supplementary documentation requirements.

Invoices must meet these requirements:

  • All service invoices/receipts must indicate details of the work performed and the address where the work was performed.
  • The contractor’s company name, contact information (phone and/or email), address and GST number must be on the invoices.
  • All product purchase invoices/receipts must have the product’s brand, model number, and purchase date.
  • Gas installation requires a natural gas permit number and Technical Safety BC  gas contractor licence number.
  • Window invoices must include the Canadian ENERGY STAR® qualification of each window and door including the NRCan reference numbers for each window and doors and the U-factor rating (W/m2K) of each window and door.
  • All copies of invoices and documentation must be clear and legible.

For detailed documentation requirements by energy upgrade see below for sample invoices that show what the contractor/homeowner should include.

Some rebates require additional supporting documentation. Be sure to go over the terms and conditions for a complete list of invoice and supplementary documentation requirements.

Did you see a building science or energy efficiency term you did not understand? Check out our glossary.

How long will it take to receive my rebate from the CleanBC Better Homes and Home Renovation Rebate Program?

Processing of applications may take up to 90 days from the date that all required application documents are received. When you submit an online application form you will be provided with a tracking number and confirmation that your application has been received. The status of CleanBC Better Homes and Home Renovation Rebate Program rebate applications can be tracked using the online application tracker.

Program partners are not responsible for lost, delayed, damaged, ineligible, or incomplete applications.

Rebate payments can be issued either in form of a cheque, credit on bill, or e-transfer to the Participant.

What are the application deadlines for the CleanBC Better Homes and Home Renovation Rebate Program?

In order to be eligible for any of the rebates offered by the CleanBC Better Homes and Home Renovation Rebate Program the upgrades must be installed on or after September 28, 2018.

Individual Upgrades

The program application and all supporting documentation for each upgrade must be submitted within 6 months of the invoice date of the upgrade.

EnerGuide Home Evaluation Rebate

In order to receive the $300 EnerGuide Home Evaluation Rebate for a pre- and post-retrofit EnerGuide home evaluation, the pre-retrofit evaluation must take place on or after September 28, 2018. The post-retrofit evaluation must be completed within 18 months of the pre-retrofit evaluation and the application form must be submitted within 6 months of the post-retrofit evaluation.

Two Upgrade Bonus

To be eligible for the $300 Two Upgrade Bonus, the first upgrade must be installed on or after September 28, 2018 and the second bonus-eligible upgrades must be installed within 18 months of the installation of the first bonus-eligible upgrade. The Two Upgrade Bonus application must be submitted within 6 months of the invoice date of the second bonus-eligible upgrade.

Home Energy Improvement Bonus

To be eligible for the Home Energy Improvement Bonus, your pre-retrofit evaluation must take place on or after September 28, 2018. You must install three or more bonus-eligible upgrades, and complete a post-retrofit EnerGuide home evaluation within 18 months of your pre-retrofit EnerGuide home evaluation. The Home Energy Improvement Bonus application must be submitted within 6 months of the post-retrofit evaluation.

Energy Advisor Supported Rebates – the Energy Advisor Supported Rebates form must be completed and submitted by the energy advisor who completes the post-retrofit EnerGuide home evaluation within 30 days of the homeowner submitting their program application. You will need to provide your energy advisor with your application reference number.

What do I do if I’m having issues with the online application form?

If you are having issues with your online rebate application form, all application assistance is provided by the CleanBC Better Homes and Home Renovation Rebate Program directly.  Energy coaches provide technical assistance related to improving the efficiency of your home and do not have access to the file submission data, system performance, or other technical aspects of the online application.

For known issues and fixes, please find suggestions below. If these fixes do not work, contact technical assistance at the rebate program for more in-depth aid in solving the issue.

Known issues and suggested work-arounds:

  • PDF file will not upload – Upload a .jpeg file of the supporting document instead
  • No confirmation upon application submission – call Home Renovation Rebate and EfficiencyBC Program directly
  • Very long loading times once application is submitted – call Home Renovation Rebate and EfficiencyBC Program directly

To contact the CleanBC Better Homes and Home Renovation Rebate Program for technical assistance, call 1.877.338.3347 Monday to Friday, 9am to 5pm, or email homerebates@bchydro.com.