What do I do if I’m having issues with the online application form?
If you are having issues with your online rebate application form, all application assistance is provided by the CleanBC Better Homes and Home Renovation Rebate Program directly. Energy coaches provide technical assistance related to improving the efficiency of your home and do not have access to the file submission data, system performance, or other technical aspects of the online application.
For known issues and fixes, please find suggestions below. If these fixes do not work, contact technical assistance at the rebate program for more in-depth aid in solving the issue.
Known issues and suggested work-arounds:
- PDF file will not upload – Upload a .jpeg file of the supporting document instead
- No confirmation upon application submission – call Home Renovation Rebate and CleanBC Program directly
- Very long loading times once application is submitted – call Home Renovation Rebate and CleanBC Program directly
To contact the CleanBC Better Homes and Home Renovation Rebate Program for technical assistance, call:
- BC Hydro Program Administration: 1-877-338-3347 (option 3)
- FortisBC Program Administration: 1-855-909-2331 or submit a contact form