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  • What is included in “project cost”?

    All costs related to installing the upgraded measure. This includes equipment and labour costs.

  • Why do I have to list the rebate on the participant’s invoice?

    This is a program requirement to ensure that the proper rebate is being applied and subsequently reimbursed back to you. If you have further questions, please feel free to contact us at 1-833-856-0333 or email us at IQPContractorSupport@betterhomesbc.ca.

  • What do I have to include on my customer’s invoice in order to get my rebate application approved?

    Invoices must meet these requirements: For detailed documentation requirements by energy upgrade, see this FAQ for sample invoices that show what the contractor should include.

  • What is a retrofit enabling measure?

    Retrofit enabling measures are measures that support the installation of a heat pump, heat pump water heater, insulation, or windows and doors. There are three types of retrofit enabling measures that are available in the Income Qualified Program (IQP):

  • What are the heat load calculations for dual fuel ducted heat pumps?

    Please see “What are the heat load calculation requirements for heat pumps?” and the program requirements for details on heat load calculations.

  • How do I get my heat pump added to the qualified product list?

    Program eligible heat pumps that meet HSPF and SEER requirements can be reviewed for addition to the list. Please email those details to betterhomesbc@gov.bc.ca. To have an air-to-water heat pump reviewed for addition to the air-to-water qualified product list, please contact betterhomesbc@gov.bc.ca.

  • Is there any marketing that can help me understand what rebate to apply?

    Program cut sheets outline the percentage of rebates available for each income level group, and the maximum for each Upgrade Category. If you have any questions on if a rebate is being applied correctly, please feel free to call us at 1-833-856-0333 or email us at IQPContractorSupport@www.betterhomesbc.ca and we are happy to help.

  • How do I know what rebate percentage to apply to the project cost?

    All eligibility codes will start with either a 95 or 60, which will indicate the level of rebate 95% or 60%. Example invoices are available under the Program Resources tab on the contractor portal that demonstrate the application of the 95% and 60% to invoices. If you have further questions, please feel free to contact…

  • What materials are available to help me promote this program?

    Once you are signed up as a Registered Contractor, you will be able to download the Program Brochure and Heat Pump, Fenestration and Insulation specific cut sheets.

  • How do participants with eligibility codes know where to find me?

    Once participants have been assigned an eligibility code, they will receive instructions on how to find a contractor, this will include referring participants to the Contractor Search Tool on the Better Homes website or instructing them on how to reach out to us for a list of contractors.