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  • How do I get my heat pump added to the qualified product list?

    Program eligible heat pumps that meet HSPF and SEER requirements can be reviewed for addition to the list. Please email those details to betterhomesbc@gov.bc.ca. To have an air-to-water heat pump reviewed for addition to the air-to-water qualified product list, please contact betterhomesbc@gov.bc.ca.

  • Is there any marketing that can help me understand what rebate to apply?

    Program cut sheets outline the percentage of rebates available for each income level group, and the maximum for each Upgrade Category. If you have any questions on if a rebate is being applied correctly, please feel free to call us at 1-833-856-0333 or email us at IQPContractorSupport@www.betterhomesbc.ca and we are happy to help.

  • How do I know what rebate percentage to apply to the project cost?

    All eligibility codes will start with either a 95 or 60, which will indicate the level of rebate 95% or 60%. Example invoices are available under the Program Resources tab on the contractor portal that demonstrate the application of the 95% and 60% to invoices. If you have further questions, please feel free to contact…

  • What materials are available to help me promote this program?

    Once you are signed up as a Registered Contractor, you will be able to download the Program Brochure and Heat Pump, Fenestration and Insulation specific cut sheets.

  • How do participants with eligibility codes know where to find me?

    Once participants have been assigned an eligibility code, they will receive instructions on how to find a contractor, this will include referring participants to the Contractor Search Tool on the Better Homes website or instructing them on how to reach out to us for a list of contractors.

  • Where can I find the eligibility code?

    Once a participant’s eligibility is confirmed, they will be given an eligibility code in an Opportunities Report and have it available under their Opportunities page in the participant portal. When working with a homeowner contractors will need to ask the participant for their eligibility code when completing their quote or invoice.

  • How can I confirm that a participant is eligible?

    Once you are signed up for the Clean BC Income Qualified Program as a Registered Contractor you will have access to program resources and support tools. Navigate to the program resources tab and use the eligibility code verification tool to confirm that the eligibility code a participant has given to you is valid. Alternatively, please…

  • If I have an interested participant, how can I help them get registered?

    Once you sign up for the CleanBC Income Qualified Program you will have access to program resources, including program marketing material that has next steps for participants, logging onto our website to fill out a pre-registration form, or calling or emailing us with questions.

  • What is an eligibility code?

    An eligibility code is a unique identifier assigned to each participant once they have been confirmed as eligible for the CleanBC Energy Savings Program. Please ensure you provide your contractor with your eligibility code, as they will use it to verify your eligibility and apply for CleanBC Energy Savings Program rebates.

  • I am a tenant and do not own my home, am I eligible?

    Yes, if you meet the eligibility criteria you can still participate in the CleanBC Energy Savings Program as a tenant. Your landlord will need to complete and sign the Landlord Consent Form. Upload a copy of the signed form when you pre-register.