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What happens if my rebate application is denied or is ineligible?
A Program rebate application submitted with a Program-ineligible upgrade and/or for failure to rectify an issue identified during site verification will result in a written warning to the Contractor from the Province. On the second occurrence, a final written warning will be issued. On the third occurrence, the Province may suspend or terminate the Contractor’s…
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What happens if an issue is found with the installation of my measure?
Once you have submitted your rebate application, a small percentage will then be flagged for an onsite or virtual site visit. The site visit will be arranged in coordination with the homeowner. Once a site visit has been complete, if an issue is found with the installation of the measure, we will notify you through…
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How long will it take to receive a rebate payment?
This will depend on the payment method that you select when you create your account. If you selected Electronic Funds Transfer you will receive your funds in 3-5 business days after the rebate application has been approved. If you selected cheque it may take up to 15 days for you to receive your cheque in…
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How do I enter a rebate application and invoice?
Once you are signed up to the program as a Registered Contractor, you will be able to access many program resources, one of which is a step-by-step guide for how to submit a rebate application. If you have any questions, please feel free to call us at 1-833-856-0333 or email us at IQPContractorSupport@www.betterhomesbc.ca and we…
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Where do I apply the rebate on the invoice?
The CleanBC Income Qualified Program rebate should be applied to the total of the invoice (after tax). Please see the for how the rebate should be applied on the invoice. If you have further questions, please feel free to contact us at 1-833-856-0333 or email us at IQPContractorSupport@www.betterhomesbc.ca.
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What is included in “project cost”?
All costs related to installing the upgraded measure. This includes equipment and labour costs.
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Why do I have to list the rebate on the participant’s invoice?
This is a program requirement to ensure that the proper rebate is being applied and subsequently reimbursed back to you. If you have further questions, please feel free to contact us at 1-833-856-0333 or email us at IQPContractorSupport@betterhomesbc.ca.
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What do I have to include on my customer’s invoice in order to get my rebate application approved?
Invoices must meet these requirements: For detailed documentation requirements by energy upgrade, see this FAQ for sample invoices that show what the contractor should include.
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What is a retrofit enabling measure?
Retrofit enabling measures are measures that support the installation of a heat pump, heat pump water heater, insulation, or windows and doors. There are three types of retrofit enabling measures that are available in the Income Qualified Program (IQP):
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What are the heat load calculations for dual fuel ducted heat pumps?
Please see “What are the heat load calculation requirements for heat pumps?” and the program requirements for details on heat load calculations.
