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Who are program rebates paid to through the CleanBC Better Homes Energy Savings Program?
Program rebates are paid to contractors. After installing an upgrade in your home, your contractor will apply for program rebates directly and deduct the rebate from the total amount owed on your invoice. You will only have to pay the discounted amount.
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How soon can I expect the equipment to be installed?
Equipment installation time periods are specific to each contractor. Please discuss this with your prospective contractors.
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Do I have to work with a Registered Contractor?
The use of a Registered Contractor is required in order to have a rebate applied to your home upgrade. Registered Contractors have completed program and technology specific best practice training.
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How do I get started?
Once you have been confirmed eligible and been assigned an eligibility code, you can use the Contractor Search Tool on the Better Homes Website to find a Registered Contractor.
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Where can I find a Registered Contractor in my area, and what should I know before hiring them?
You can find Registered Contractors through the Contractor Search Tool on the Better Homes Website. When hiring a contractor, it’s important that you are choosing them for the quality of their work and for their training and credentials rather than solely on price. There are a variety of consequences to hiring someone that is going…
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Can my customer receive more than one rebate from different programs/incentives available?
Your customer can only receive one rebate per upgrade type from the CleanBC Better Homes suite of programs. Your customer can receive rebate funding from the Canada Greener Homes Grant. However, the total of all rebates cannot exceed the invoice total.
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My participant heats with electricity, are they eligible to participate in this Program?
Yes, they are eligible for all of the program upgrades. However, since heat pump upgrade maximum rebate values are determined by the original primary heat source, they are only eligible for the electric-to-electric conversions with a maximum rebate of $5,000. In comparison, if your participant were to heat with natural gas and switch to an…
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What happens if my rebate application is denied or is ineligible?
A Program rebate application submitted with a Program-ineligible upgrade and/or for failure to rectify an issue identified during site verification will result in a written warning to the Contractor from the Province. On the second occurrence, a final written warning will be issued. On the third occurrence, the Province may suspend or terminate the Contractor’s…
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What happens if an issue is found with the installation of my measure?
Once you have submitted your rebate application, a small percentage will then be flagged for an onsite or virtual site visit. The site visit will be arranged in coordination with the homeowner. Once a site visit has been complete, if an issue is found with the installation of the measure, we will notify you through…
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How long will it take to receive a rebate payment?
This will depend on the payment method that you select when you create your account. If you selected Electronic Funds Transfer you will receive your funds in 3-5 business days after the rebate application has been approved. If you selected cheque it may take up to 15 days for you to receive your cheque in…
