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Where can I find a WETT-certified professional?
Find a WETT-certified professional at www.wettinc.ca or by calling the WETT National office at 1-888-358-9388.
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I am installing a heat pump and removing my old wood stove, what components need to be removed?
The wood stove must be removed. Contact a wood stove installation or service specialist in your area for guidance on how to safely remove and recycle your wood stove.
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What type of photos are required to demonstrate that my wood stove has been removed?
Before and after photos indicating that the wood stove has been removed from the home are required.
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I am converting my wood or solid fuel heating system to an air source heat pump. Can I also access the Heat Pump Group Purchase Rebate?
No, customers converting their wood or solid fuel heating systems to an air source heat pump are not eligible to access the Heat Pump Group Purchase Rebate. The Heat Pump Group Purchase Rebate is an additional offer that is only available to groups of homeowners who are switching from an oil, natural gas, or propane…
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I am converting my wood or solid fuel heating system to an air source heat pump. Can I also access the Two Upgrade Bonus?
Yes, customers who receive an air source heat pump (converting from wood) rebate can access the Two Upgrade Bonus, provided that they install one additional bonus-eligible home energy upgrade. Use the rebate search tool to learn about other energy efficiency upgrade rebates you may be eligible for. For more information on the Two Upgrade Bonus,…
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I am converting my wood or solid fuel heating system to an air source heat pump. Can I also access the Home Energy Improvement Bonus?
No, customers who have a wood or solid fuel primary heating system can only access two bonus-eligible rebates – the air source heat pump (convert from wood) and water heater rebates. As a result, these customers are not eligible for the Home Energy Improvement Bonus, which is provided to homeowners that complete EnerGuide Rating System…
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Can I receive a heat pump rebate from CleanBC if I am also participating in the Provincial Wood Stove Exchange Program?
Yes, customers participating in the Provincial Wood Stove Exchange Program are also eligible to receive CleanBC heat pump rebates, provided that they meet the Program Requirements [220KB PDF] and Additional Terms and Conditions [90.3KB PDF].
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Who do I contact to discuss my electricity consumption?
Customers looking to discuss their electricity consumption should visit their MyHydro account to view their electricity consumption or speak to BC Hydro directly at 1-800-224-9376. Please note, the CleanBC Energy Coach Service does not provide utility billing or electricity metering support. Please visit our FAQ, What does Minimum Electricity Consumption mean? for more information.
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What does Minimum Electricity Consumption mean?
Starting October 1, 2020, when a home is heated with electricity supplied by BC Hydro, the home must meet a minimum electricity consumption to be considered primarily heated by electricity. BC Hydro’s Home Renovation Rebate Program provides energy efficient upgrade rebates to customers who have high bills from heating their homes with electric heat. Homes…
